User Agreement for Aira

Effective Date: 27th April 2026

This User Agreement (the "Agreement") is entered into between you ("User" or "You") and the developer of Aira (the "App"), hereinafter referred to as "We", "Us", or "Our". By downloading, installing, accessing, or using the Aira app (the "App") and its related services (collectively, the "Services"), you acknowledge that you have read, understood, and agree to be bound by all the terms and conditions of this Agreement, as well as our Privacy Policy. If you do not agree to any part of this Agreement, you must not download, install, access, or use the App or Services.

1. Eligibility

• To use the App and Services, you must be at least 18 years of age or older. By using the App, you represent and warrant that you are 18 years of age or older, have the legal capacity to enter into this Agreement, and will comply with all applicable laws and regulations.
• If you are a minor (under 18 years of age), you are strictly prohibited from using the App or Services. We do not knowingly collect or process personal information from minors, and any use by a minor will constitute a breach of this Agreement.

2. User Responsibilities

2.1 You are solely responsible for maintaining the confidentiality of your account credentials (including username, password, and any other access information) and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

2.2 You agree to use the App and Services in a manner that complies with all applicable laws, regulations, and this Agreement. You shall not:

• Use the App or Services for any illegal, harmful, or malicious purpose, including but not limited to harassment, defamation, fraud, or the distribution of harmful or inappropriate content;
• Upload, or transmit any content that is offensive, obscene, violent, discriminatory, or violates the rights of others (including intellectual property rights, privacy rights, or publicity rights);
• Attempt to reverse engineer, decompile, disassemble, or modify the App, its source code, or any part of the Services;
• Use any automated tools, bots, or scripts to access or use the App or Services;
• Interfere with or disrupt the App, Services, or the servers and networks connected to the App;
• Share your account credentials with any third party or allow third parties to use your account.

2.3 You acknowledge that the App’s AI responses are generated by algorithms and are for entertainment purposes only. We are not responsible for any reliance on or consequences resulting from the AI’s responses.

3. Intellectual Property Rights

• All intellectual property rights in the App, Services, and all related content (including but not limited to text, graphics, logos, images, AI models, and software) are owned by us or our licensors. These rights are protected by copyright, trademark, and other applicable intellectual property laws.
• You are granted a limited, non-exclusive, non-transferable, revocable license to use the App and Services for personal, non-commercial purposes only, in accordance with this Agreement. You may not copy, reproduce, distribute, sell, lease, or otherwise exploit any intellectual property rights in the App or Services without our prior written consent.

4. Privacy and Data Collection

• Your use of the App and Services is subject to our Privacy Policy, which explains how we collect, use, store, and protect your personal information. By using the App, you consent to the collection and processing of your personal information as described in the Privacy Policy.
• When you use the AI chat or other AI-powered features in our app, we use OpenAI as our third-party AI service provider. To provide these features, we may transmit certain data to OpenAI, including your chat messages, prompts and selected AI character information. This data is transmitted to OpenAI only for the purposes of generating AI responses, maintaining conversation context, personalizing your experience, processing AI-powered requests, improving service reliability, enforcing safety rules, preventing abuse, and providing the requested AI features. We will request your permission before transmitting such data to OpenAI. If you do not provide permission, AI features that require OpenAI processing may be unavailable. We do not sell your chat content or share it with OpenAI for advertising purposes, and we require OpenAI and other service providers to protect your data using reasonable security safeguards consistent with applicable privacy laws and this Agreement.
• User data transmitted only includes voluntary text prompts that users actively type and submit within our app to generate AI content. We strictly DO NOT collect, transmit or share any sensitive personal data without explicit user consent, including device identifiers, photo albums or other user information. All text prompts sent to OpenAI are processed in compliance with OpenAI’s global privacy policies and Apple’s App Store privacy requirements.

5. Refund Policy

All purchases made through the Apple App Store, including subscriptions, in-app purchases, virtual credits, coins, tokens, premium features, and other digital content, are processed by Apple. We do not directly process, approve, or issue refunds for purchases made through the App Store.

If you wish to request a refund for an App Store purchase, you must submit your request directly to Apple through Apple’s official refund process at Report a Problem. Apple will review and determine refund eligibility in accordance with its own policies and applicable laws.

5.1 Subscriptions

Our App may offer auto-renewable subscriptions that provide access to premium features, AI chat, AI voice calls, AI image or video generation, virtual companion features, or other paid services.

Subscriptions automatically renew unless canceled at least 24 hours before the end of the current billing period. You may manage or cancel your subscription through your Apple ID account settings. Canceling a subscription will stop future renewals but will not automatically refund previous payments.

After cancellation, you may continue to access paid subscription features until the end of your current paid subscription period, unless your subscription is refunded, revoked, terminated, or otherwise restricted in accordance with these Terms or applicable platform rules.

5.2 In-App Purchases and Virtual Credits

The App may offer consumable or non-consumable in-app purchases, including but not limited to coins, credits, tokens, generation quotas, gifts, premium messages, voice call minutes, image generation, video generation, character unlocks, or other virtual items.

Unless required by applicable law or approved by Apple, purchases of digital content and virtual items are generally non-refundable once they have been delivered, activated, used, consumed, or applied to your account.

Virtual credits, coins, tokens, or similar digital items have no cash value, cannot be exchanged for money, and cannot be transferred, resold, withdrawn, or redeemed outside the App.

5.3 AI-Generated Content and Service Usage

Some paid features may involve AI-generated content, including but not limited to chat responses, images, videos, voice interactions, character interactions, or personalized digital experiences.

Because AI-generated results may vary based on user input, model behavior, content safety rules, and technical limitations, dissatisfaction with the style, quality, accuracy, similarity, emotional tone, or creative result of AI-generated content does not automatically entitle you to a refund.

However, if a technical error prevents delivery of a paid feature, consumes credits incorrectly, or causes a failed generation without providing the purchased service, you may contact us for assistance. Where appropriate, we may, at our discretion, restore credits, provide a replacement generation, or assist you in submitting a refund request to Apple.

5.4 Refund Effects

If Apple approves a refund, we may revoke or adjust your access to the refunded product, subscription, virtual credits, generated content, premium features, or related benefits. We may also deduct refunded credits, remove access to unlocked content, or update your account balance accordingly.

5.5 Abuse of Refunds

We reserve the right to limit, suspend, or terminate access to paid features if we detect refund abuse, fraudulent activity, chargebacks, repeated refund requests after substantial usage, unauthorized payment activity, or other conduct that violates these Terms.

5.6 Statutory Rights

Nothing in this Refund Policy limits any rights you may have under applicable consumer protection laws. Where local law provides mandatory refund rights, those rights will apply.

6. Disclaimers of Warranties

• THE APP AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT. We do not warrant that the App or Services will be error-free, uninterrupted, or free of viruses or other harmful components.
• We do not warrant that the AI’s responses will be accurate, appropriate, or suitable for any particular purpose. The App is intended for entertainment purposes only, and you use the AI’s responses at your own risk.
• Apple Inc. and Google LLC are not parties to this Agreement and do not assume any liability for the App or Services. Your use of the App on Apple devices is subject to Apple’s End User License Agreement, and your use on Google devices is subject to Google’s Terms of Service.

7. Limitation of Liability

• TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE APP OR SERVICES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, DATA, OR OTHER INTANGIBLE LOSSES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
• Our total liability to you for any claims arising out of this Agreement or your use of the App or Services shall not exceed the amount you paid to us (if any) for the Services during the three (3) months prior to the claim.
• This limitation of liability shall apply regardless of the cause of action, whether in contract, tort, negligence, or otherwise.

8. Termination

• We may terminate or suspend your access to the App and Services at any time, with or without notice, if you violate any terms of this Agreement, engage in any illegal or harmful activity, or if we determine that your use of the App is inconsistent with the intended purpose of the Services. We also reserve the right to terminate the App or Services entirely at our sole discretion, with reasonable notice to users.
• Upon termination, your right to use the App and Services will immediately cease. You agree that we shall not be liable to you or any third party for any termination or suspension of your access to the App or Services.
• Sections 3 (Intellectual Property Rights), 5 (Disclaimers of Warranties), 6 (Limitation of Liability), and 8 (General Provisions) shall survive termination of this Agreement.

9. General Provisions

• We reserve the right to modify or update this Agreement at any time. We will notify you of any changes by updating the "Effective Date" at the top of this Agreement and, where appropriate, by sending you a notification through the App or via email. Your continued use of the App or Services after the changes take effect constitutes your acceptance of the modified Agreement.
• This Agreement constitutes the entire agreement between you and us regarding your use of the App and Services, and supersedes all prior or contemporaneous agreements, understandings, or representations, whether oral or written.
• If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
• You may not assign or transfer this Agreement or your rights under this Agreement without our prior written consent. We may assign or transfer this Agreement without your consent.
• Any failure by us to enforce any provision of this Agreement shall not be construed as a waiver of that provision or any other provision of this Agreement.

10. Contact Us

If you have any questions, concerns, or feedback regarding this Agreement or the App, please contact us by writing email to support@myaira.ai

By using the Aira App, you confirm that you have read, understood, and agreed to the terms of this User Agreement.