Privacy Policy for Aira

Last Updated: 2nd July 2026

This Privacy Policy (the "Policy") explains how the developer of Aira (the "App") ("We", "Us", or "Our") collects, uses, stores, processes, and protects your personal information when you download, install, access, or use the Aira app (the "App") and its related services (collectively, the "Services"). By using the App and Services, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your personal information as described in this Policy. This Policy is incorporated into and subject to the User Agreement for Aira, and complements the data-related provisions set forth therein.

Our app, Aira, provides AI-powered companion, chat, character interaction features. To provide these features, we use third-party artificial intelligence service providers OpenAI that operate the AI models API services.

When you use AI chat feature in the app, certain information you provide may be transmitted to OpenAI for the purpose of generating AI responses, maintaining conversation context, improving feature reliability, enforcing safety rules, and providing the requested app functionality.

We will ask for your permission before transmitting your personal data or chat content to OpenAI for AI processing. If you do not provide permission, AI chat and related AI features that require third-party AI processing may not be available.

Data We Collect

Depending on how you use the app, we may collect the following categories of information:

• Account Information This may include your user ID, login method, email address if provided, account status, subscription status, and basic profile information.
• Profile and Personalization Information This may include your nickname, avatar, selected AI characters that you voluntarily provide to personalize your AI experience.
• Chat and AI Interaction Data This may include your text messages, prompts, conversation history, feedback, reported messages and related interaction records.
• Voice, Image, or Media Data If the app provides voice, avatar, or media-related features, we may collect voice input, voice transcripts, uploaded images and related AI processing data, only when you choose to use those features.
• Payment and Subscription Information Purchases and subscriptions are processed by Apple. We may receive limited purchase-related information from Apple, such as product ID, transaction status, subscription status, purchase date, expiration date, renewal status, and transaction identifier. We do not receive your full payment card number or Apple ID password.
• Device, Usage, and Diagnostic Data We may collect device ID, app version, language,crash logs, performance logs, feature usage events, error reports and other technical information used to operate, secure, and improve the app.
• Customer Support Information If you contact us, we may collect your email address, support messages, screenshots, issue descriptions, account identifiers, and any other information you choose to provide.

How We Collect Data

We collect data in the following ways:

• Directly from you when you create an account, enter chat messages, contact support, or use AI features.
• Automatically from your device when you use the app, including usage logs, device information, diagnostics, crash reports, and app performance data.
• From Apple when you make an in-app purchase or subscription through the App Store, including limited transaction and subscription status information.
• From third-party service providers when they provide services on our behalf, such as AI processing, analytics, infrastructure, crash reporting, payment verification, security, or customer support.

How We Use Data

We use the data we collect for the following purposes:

• To provide AI companion and chat features We use your messages, prompts, selected character, and conversation context to generate AI responses and provide personalized AI companion experiences.
• To process AI requests through OpenAI We transmit relevant AI interaction data to OpenAI when necessary to generate responses, process prompts, maintain short-term conversation context, apply safety systems, and deliver AI-powered features.
• To personalize your experience We use your preferences, selected characters, conversation history, and feature usage to personalize AI behavior, character recommendations, content presentation, and app experience.
• To provide paid features and subscriptions We use purchase and subscription information to verify access to premium features, manage entitlements, restore purchases, prevent fraud, and provide customer support.
• To operate, maintain, and improve the app We use usage data, diagnostics, crash logs, and performance information to fix bugs, improve stability, optimize features, prevent abuse, and enhance user experience.
• To protect safety and enforce our policies We may use data to detect, prevent, and respond to harmful, illegal, abusive, fraudulent, or policy-violating activity, including misuse of AI features.
• To provide customer support We use support-related information to respond to your requests, investigate issues, restore purchases, troubleshoot AI generation errors, and communicate with you.

Data Shared with OpenAI

When you use AI chat or AI-powered features, the following data may be sent to OpenAI:

• Your chat messages, prompts, and instructions;
• AI character information necessary to generate a response, such as character name, role, personality, tone, and conversation setting;
• Recent conversation context needed to maintain a coherent chat experience;
• User preferences or personalization settings that you choose to provide and that are necessary for the AI feature.

We do not share your chat history, interaction data, or personal information with advertisers, ad networks, data brokers or any other 3rd Party.

User Permission Before AI Data Transfer

Before you use Aira, we will present a clear notice explaining that your messages and relevant AI interaction data will be sent to OpenAI for processing.

By tapping “Agree,” “Continue,” or a similar affirmative button, you authorize us to transmit the described data to OpenAI for the purposes stated in this Privacy Policy.

You may decline this permission. If you decline, features that require OpenAI processing may be unavailable or limited. You may also stop using AI features at any time.

Third-Party Data Protection

We require third-party service providers that process personal data on our behalf, including OpenAI where applicable, to protect personal data using reasonable technical, organizational, and contractual safeguards that provide the same or an equivalent level of protection as described in this Privacy Policy and required by applicable law.

OpenAI processes data submitted through its API services in accordance with its applicable terms, privacy commitments, and data processing terms. Where applicable, OpenAI acts as a data processor or service provider for AI processing performed on our behalf.

Data Retention and Deletion

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. The retention period for each type of information is as follows:

• Account Information: Retained for as long as your account is active. If you delete your account, we will delete your account information within a reasonable period of time, except as required by law (e.g., for tax, legal, or security purposes).
• Chat and Interaction Data: Retained for as long as needed to personalize your experience and improve the AI’s performance. You may request the deletion of your chat history at any time through the App’s settings.
• Device and Usage Data: Retained for a reasonable period of time to analyze usage patterns, improve the App, and resolve technical issues. This data is anonymized after a certain period, so it no longer identifies you.

You have the right to request the deletion of your personal information at any time. To request deletion, please contact us using the contact information provided in Section 9. We will respond to your request within a reasonable period of time and delete your information in compliance with applicable law.

Your Privacy Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, in compliance with applicable privacy laws (e.g., GDPR, CCPA/CPRA). These rights may include:

• The Right to Access: You have the right to request access to the personal information we hold about you, including the categories of information collected, the purposes for which it is used, and the third parties with whom it is shared.
• The Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• The Right to Erasure: You have the right to request that we delete your personal information, subject to certain exceptions (e.g., legal requirements).
• The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information in certain circumstances.
• The Right to Data Portability: You have the right to request a copy of your personal information in a structured, machine-readable format, which you can then transfer to another service provider.
• The Right to Withdraw Consent: If you have given us consent to process your personal information, you have the right to withdraw that consent at any time. Withdrawing consent will not affect the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us by writing email to support@myaira.ai. We will respond to your request in accordance with applicable law. We may require you to verify your identity before processing your request to ensure the security of your information.

Children’s Privacy

The App and Services are not intended for use by minors (under 18 years of age). We do not knowingly collect, process, or store personal information from minors. If we learn that we have collected personal information from a minor without the consent of a parent or guardian, we will immediately delete that information and terminate the minor’s access to the App and Services. If you are a parent or guardian and believe your child has provided personal information to us, please contact us to request deletion.

Changes to This Policy

We reserve the right to modify or update this Policy at any time to reflect changes in our data practices, applicable laws, or the App’s features. When we make material changes to this Policy, we will update the "Last Updated" date at the top of this Policy and notify you through the App (e.g., via a pop-up notification) or via email (if you have provided an email address). Your continued use of the App and Services after the changes take effect constitutes your acceptance of the modified Policy.

We encourage you to review this Policy regularly to stay informed about how we collect, use, and protect your personal information.

Contact Us

If you have any questions, concerns, or feedback regarding this Policy, or if you wish to exercise your privacy rights, request access to your personal information, or report a privacy breach, please contact us at by writing email to support@myaira.ai

Apple and Google Privacy Compliance

This Policy is designed to comply with the privacy requirements of Apple’s App Store and Google’s Google Play Store, including but not limited to:

• Clearly disclosing all data collection and sharing practices.
• Obtaining explicit user consent before sharing personal data with third-party AI services.
• Ensuring that data safety declarations (Google Play) and app privacy labels (Apple App Store) accurately reflect the App’s data practices.
• Minimizing data collection to only what is necessary for the App’s functionality.

By using the Aira App, you confirm that you have read, understood, and agreed to the terms of this Privacy Policy.